Frequently Asked Questions

How do I purchase online?

Purchasing from The Plant Hub is an easy process. Simply browse our range of products which are grouped by categories; an example being Grasses, browse the range and select and add to your shopping cart. Another way is to use the search function located above the menu bar on the left-hand side of the page; simply type in the name of a product and hit search and if it is a product we sell you can simply go to that page and add to your shopping cart. When you have found your items of interest, add them to your shopping cart and when you have finished shopping simply click the Checkout button. From there you will be guided through the checkout process and asked to provide your desired delivery address and payment details.

Free Delivery Policy

When you shop with The Plant Hub you will receive free delivery with every full box of plants.

How does this work?

As you add plants to your shopping cart our system will automatically calculate what space is remaining in the box and will assist you with recommendations to help you achieve free delivery. But don't worry, if you only require one or two items and can't fill your box you can get flat rate shipping.

How many plants does it take to fill a box?

A full box contains 4 items, examples of these are; 4 X Tube 10 Packs, or 4 X Lawn Plug trays, or a combination of Tube 10 Packs and Lawn Plugs totalling 4 items.

Where do you deliver to?

The Plant Hub Delivery Area:- At this point in time, we only ship plants to N.S.W., A.C.T., Victoria and Queensland, as quarantine is an important issue with the movement of plants across state borders. In the future, we hope to be able to ship plants to all states in Australia. Due to quarantine restrictions, we cannot ship plants outside of Australia.

How are plants shipped?

This is a very good question. Live plants require express freight, unlike other products which may take a week or so to be delivered using non-express freight services. The Plant Hub use Fastway Couriers and Australia Post to ship your order. Our first preference will always be Fastway Couriers whenever possible, unfortunately, Fastway doesn’t always deliver to regional areas, in which case we will ship your plants with Australia Post. When your plants are dispatched we will send you an email to let you know how they have been shipped, you will also receive a ‘Track and Trace’ label number and a link to the relevant website so you can track the progress of your delivery.

How soon after ordering will I receive my order?

As we are delivering 'live plants' we naturally want to ensure that they arrive in the best possible condition. We only dispatch orders on Monday of each week, (except public holidays), to ensure orders arrive that same week. The cut-off time for orders is mid-night Sunday of each week. Orders placed after this time will in most cases be shipped the following week.

Plants normally arrive during business hours within 2 to 3 days for metropolitan areas, in regional areas it may take an extra day or so to arrive. If you have ordered plants and have been notified that your order has been dispatch, but it has not arrived by Thursday afternoon please contact our office so we can track down your order for you.

I have a PO Box - is that a problem?

No, if you would like your order to go to a PO Box we send your order with Australia Post; we do however ask that you pick-up your plants the day they arrive at the Post Office so you receive your plants in the best condition possible.

What if I'm not happy when I receive my delivery?

The Plant Hub is committed to supplying quality plants and products. However, if you are dissatisfied in any way, simply return your purchase and we will either replace the plants or refund your money, no questions asked.

What if an item is out of stock?

The Plant Hub grows a range of plants in-house and also buys in plants from other wholesale growers, very much like to way most retail nurseries operate. Naturally, we always aim to have plants available in the Lawn Plugs and Tube 10 pack, at times however we do run out of stock due to higher than excepted demand. We also can experience seasonal delays which are out of our control that can affect when plants will be available. If you find that an item is currently out of stock you can click the ‘Remind me when it's back in stock' button to register your interest. When it is back in stock we will email you to let you know that it is again available.

The Plant Hub Privacy Policy.

The Plant Hub is committed to providing customers with high quality and reliable products. This commitment includes protecting your privacy. The Plant Hub respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth). Personal Information held by The Plant Hub may include your name, address, email address, telephone number. We use your personal information to deliver our products to you and/or to inform you of new products and offers. If you choose not to provide personal information we may not be able to provide you with the high level of services you require. When your personal information is no longer required we will destroy it or de-identify it in a secure manner.

We collect your personal information when you provide that by phone, email or in documents via our website. The Plant Hub will only disclose personal information about you:

• In accordance with the law;
• as authorised by you in our contract with you; and/or
• With your direct consent.

As our website provides links to other sites, these sites may have different privacy policies to those of The Plant Hub. We cannot be responsible for the privacy practices or the content of third-party websites.

Data Security

Safeguarding your personal information is important to us and we have taken all reasonable steps to protect it from misuse, loss and unauthorised access. This is especially important when you are performing on-line transactions. Although we have implemented security measures in relation to your personal information, as the internet is inherently insecure, The Plant Hub cannot provide any absolute assurance regarding the security of any online transaction.

If you have any questions or would like further information on how we protect or uses your personal information, please contact us on 0432 440 000 during business hours.

Disclaimer - This website privacy policy is subject to amendment at any time and without notice. Information received prior to an amendment will remain subject to the policy applicable before the amendment.

How secure are your payment details?

The Plant Hub utilises the reputable, third-party payment company PayPal and eWay for all our online payment processing. We do not collect or store any of your financial information. PayPal and eWay are two of the most trusted ways in Australia to pay for your online purchases. We also offer you the option to pay by direct deposit (EFT) through your internet banking. As you checkout you can choose which option will suit you. If you are still unsure, simply make an email enquiry through this site or call our office and we can help with a payment method that you are comfortable with.

Still, have a question?

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