Frequently Asked Questions

How do I purchase online?

Purchasing from The Plant Hub is an easy process. Please browse our range of products which are grouped by categories; an example being Grasses. Browse the range and select and add to your shopping cart. Another way is to use the search function above the menu bar on the left-hand side of the page; type in the name of a product and hit search, and if it is a product we sell, you can go to that page and add it to your shopping cart. When you have found your items of interest, add them to your shopping cart and when you have finished shopping simply click the Checkout button. From there, you will be guided through the checkout process and asked to provide your desired delivery address and payment details.

Free Delivery Policy

When you shop with The Plant Hub, you will receive free delivery with every full box of plants.

How does this work?

As you add plants to your shopping cart, our system will automatically calculate what space is remaining in the box and assist you with recommendations to help you achieve free delivery. But don't worry, if you only require one or two items and can't fill your box, you can get flat rate shipping.

How many plants does it take to fill a box?

A full box contains 4 items, examples of these are; 4 X Tube 10 Packs, 4 X Lawn Plug trays, or a combination of Tube 10 Packs and Lawn Plugs totalling 4 items.

Where do you deliver to?

The Plant Hub Delivery Area:- At this point, we only ship plants to N.S.W., A.C.T., Victoria, and Queensland, as quarantine is an important issue with the movement of plants across state borders. In the future, we hope to be able to ship plants to all states in Australia. Due to quarantine restrictions, we cannot ship plants outside of Australia.

How are plants shipped?

This is an excellent question. Live plants require express freight, unlike other products, which may take a week or so to be delivered using non-express freight services. The Plant Hub uses couriers and Australia Post to ship orders. When your plants are dispatched, we will send you an email to let you know how they have been shipped, and you will also receive a ‘Track and Trace’ label number and a link to the relevant delivery website to track the progress of your delivery.

How soon after ordering will I receive my order?

As we deliver 'live plants', we naturally want to ensure they arrive in the best possible condition. We only dispatch orders on Monday of each week (except public holidays) to ensure orders arrive that same week. The cut-off time for orders is 6 pm Sunday. Orders placed after this time will, in most cases, be shipped the following week.

Plants normally arrive during business hours within 2 to 3 days for metropolitan areas. In regional areas, it may take an extra day or so to arrive. If you have ordered plants and have been notified that your order has been dispatched, but has not arrived by Thursday afternoon, don't hesitate to contact our office to track down your order for you.

I have a PO Box - is that a problem?

No, if you would like your order to go to a PO Box, we send your order to Australia Post; however, we ask that you pick up your plants the day they arrive at the Post Office, so you receive your plants in the best condition possible.

What if I'm not happy when I receive my delivery?

The Plant Hub is committed to supplying quality plants and products. However, if you are dissatisfied, return your purchase and we will either replace the plants or refund your money, no questions asked.

What if an item is out of stock?

The Plant Hub grows a range of plants in-house and also buys in plants from other wholesale growers, very much like to way most retail nurseries operate. Naturally, we always aim to have plants available in the Lawn Plugs and Tube 10 pack. At times however we do run out of stock due to higher than excepted demand. We can also experience seasonal delays out of our control and can affect when plants are available. If you find that an item is currently out of stock, you can click the "Remind me when it's back in stock" button to register your interest. When it is back in stock, we will email you to let you know that it is again available.

The Plant Hub Privacy Policy.

The Plant Hub is committed to providing customers with high-quality and reliable products. This commitment includes protecting your privacy. The Plant Hub respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth). Personal Information held by The Plant Hub may include your name, address, email address, telephone number. We use your personal information to deliver our products to you and/or to inform you of new products and offers. If you choose not to provide personal information, we may not provide you with the high level of services you require. When your personal information is no longer required, we will destroy it or de-identify it securely.

We collect your personal information when you provide that by phone, email, or in documents via our website. The Plant Hub will only disclose personal information about you:

• In accordance with the law;
• as authorized by you in our contract with you; and/or
• With your direct consent.

Our website provides links to other sites, and these sites may have different privacy policies than The Plant Hub. We cannot be responsible for the privacy practices or the content of third-party websites.

Data Security

Safeguarding your personal information is important to us, and we have taken all reasonable steps to protect it from misuse, loss, and unauthorized access. This is especially important when you are performing online transactions. Although we have implemented security measures concerning your personal information, as the internet is inherently insecure, The Plant Hub cannot provide any absolute assurance regarding the security of any online transaction.

If you have any questions or want further information on how we protect or use your personal information, please get in touch with us on 0432 440 000 during business hours.

Disclaimer - This website privacy policy is subject to amendment at any time and without notice. Information received before an amendment will remain subject to the policy applicable before the amendment.

How secure are your payment details?

The Plant Hub utilizes the reputable, third-party payment company PayPal and eWay for all our online payment processing. We do not collect or store any of your financial information. PayPal and eWay are two of the most trusted ways in Australia to pay for your online purchases. We also offer you the option to pay by direct deposit (EFT) through your internet banking. As you checkout, you can choose which option will suit you. If you are still unsure, make an email inquiry through this site or call our office to help with a payment method that you are comfortable with.

Still, have a question?

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