Recent Customer Feedback received

Here at The Plant Hub we are always striving to create the best possible customer experience. As part of this goal we request ratings and feedback from all of our online customers in a bid to build shopper confidence, fix any issues, and enhance our website shopping experience.

Along with any comments we ask customers to rate us out from 1 to 5. We use this feedback to build an average customer satisfaction score which is displayed in the banner of our site. We hope this will serve as a useful overview of our performance and give you confidence when shopping for the first time.

Below are our latest reviews...

• Plants arrived in expected time, were what I asked for and their condition was great.
  

  Jane M
  

  Thu 02 Jul

• Plants arrived in excellent condition, well packaged, beautiful healthy plants and are doing well in the garden. Loved the added plant labels for reference. Very happy with purchases. Highly recommend
  

  Sima A
  

  Sun 28 Jun

• Fast delivery and great plants. Would recommend
  

  Danica S
  

  Sun 28 Jun

• Excellent quality plants at great prices. Packaged really well too. Highly recommend
  

  Coral P
  

  Fri 26 Jun

• Some of the plants had come out of their pots in transit, and there was some putting mix over the other plants. Other than that I was satisfied.
  

  Michael T
  

  Fri 26 Jun

  Response from The Plant Hub

  Hi Michael, thank you for letting me know about your delivery of plants. Michael, we always endeavour to package plants in a way that ensures they arrive in good order. I'm sorry to hear that some of you Lawn Thyme had come out of there container. If you find that you lose any plants because of this, please let me know so I can either send you replacements or refund your purchase price. Yours sincerely, Craig Waters - The Plant Hub.

• The plants look great and we're well packed for transport. Took longer than expected from order to arriving at our door but not a biggie.
  

  Annie A
  

  Fri 26 Jun

• The plants were quite root bound compared to tube stock I’ve recently bought from other places.
  

  Deborah M
  

  Fri 26 Jun

  Response from The Plant Hub

  Hi Deborah, thank you for your honest review. Deborah Lomandra 'Tanika' naturally have a coarse root system and can fill the tube quickly. For this reason, we grow them in a container that will allow the plants to establish quickly in the garden even if the roots get congested. Deborah, I have every confidence that the plants will perform well for you, but if you have any concerns, please remember we stand behind our product with a money back guarantee and would be happy to honour this even if it is months down the track. Yours sincerely, Craig Waters - Managing Director, The Plant Hub.

• Plants arrived healthy and undamaged. The time to receive them from purchase was reasonable as was the price.
  

  Jane M
  

  Fri 26 Jun

• Generally okay. 1/3 of the plants were extremely rootbound ... so fingers crossed they prosper
  

  Michael C
  

  Thu 25 Jun

  Response from The Plant Hub

  Hi Michael, thank you for your feedback. Michael, sorry to hear that you found some of the plants in your order rootbound, we always endeavour to supply plants in top condition. Saying this some plant varieties do have fibrous root systems that can fill the growing container. To help mitigate this, we grow our plants in tubes that will allow plants to establish quickly, even if the roots are congested. Michael, we do have a money-back guarantee so if at any point you feel that the plants haven't grown as you would expect, please let me know and I can look after this for you. Yours sincerely, Craig Waters - Managing Director, The Plant Hub.

• very happy with the fast service. plants were all healthy. packed very safely had no damage. and are thriving in my garden. thanks again for the great service
  

  Michell M
  

  Thu 11 Jun

• Ordered Lomandra Tanika. All arrived healthy and well packed. Happy with it all
  

  Tom R
  

  Thu 11 Jun

• Amazing service and plants will buy from here again!
  

  KRISTIN B
  

  Thu 11 Jun

• I was pleasantly surprised by both the quick delivery and the health of the plants received - thank you!
  

  Anne L
  

  Wed 10 Jun

• Quick delivery and service, plants in excellent condition. Thank you
  
  
  

  Warranha N
  

  Wed 10 Jun

• Extremely pleasant experience - very happy with stock purchased!
  

  Paula H
  

  Wed 10 Jun

• Excellent to deal with again.
  

  Lindsay H
  

  Wed 10 Jun

• Great service - plants arrived really well packed and in good condition. Helpful website as well. Thank you so much for providing something that is not so easy to find at a nursery. Lynne
  

  Lynne B
  

  Fri 05 Jun

• Good plants and advice
  

  Gil R
  

  Thu 04 Jun

• All really good from us. This is the second time we have purchased and if needed at the school to get more plants will use you again.
  

  Irene G
  

  Thu 04 Jun