Recent Customer Feedback received

At The Plant Hub online store, we are always striving to create the best possible customer experience. As part of this goal, we request ratings and feedback from our online customers in a bid to build shopper confidence, fix any issues, and enhance our website shopping experience.

We also stand 100% behind our products with our Customer Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will either replace the plants or provide a full refund, no questions asked.

Below are our latest reviews,

  • Pleasant, professional and fast. Couldn’t be happier. Thank you.
    Patricia Johnston

    Sun 27 Sep

  • Very pleased with the plants and delivery.
    JULIE ALLAN

    Fri 25 Sep

  • Great service, value and advice. Prompt delivery even during Covid. I have no hesitatetion to recommend this business
    Bob Lewis

    Fri 25 Sep

  • Simple to use website, good quality plants, good price and good service even in the time of covid, well done and thank you. Plants arrived in a timely manner and in good condition.
    Dion Cornford

    Fri 25 Sep

  • Very prompt delivery. Plants arrived in perfect condition.
    Ian Leigh

    Fri 25 Sep

  • My plants arrived very quickly and in perfect condition. You guys are great!
    Peter Foley

    Fri 25 Sep

  • Excellent service. I got what I needed. Package received in good time even with covid postal delays and the plants are in tip top condition. Will definitely shop again. Thank you!
    Nora Mutalima

    Fri 25 Sep

  • Easy online ordering with super fast delivery. Plants were packaged well, were still damp and looked to be in great condition. Plants are in the ground and are looking great! Thanks heaps!
    Sheridan Dyne

    Sun 20 Sep

  • Plants arrived in great condition, though I think the violets were a bit cabin-fevered. (next time I should get them a window seat). They are all in their new home now and getting ready for their spring bursts. A great result.
    John R

    Thu 17 Sep

  • excellent service, top quality products
    Paul R

    Thu 17 Sep

  • Great little plants that arrived swiftly in their box to my doorstep. Very satisfied.
    Laura C

    Thu 17 Sep

  • I've bought from you before and been impressed. The lower star rating is purely thanks to the courier service. You gotta ditch Fastway/Amarex Couriers: they didn't deliver when they said they would and their customer service is rude and downright dreadful.



    Google them and check the reviews out. They're letting you down. I would pay more for better delivery service.
    Tom R

    Thu 17 Sep

    Response from The Plant Hub

    Hi Tom, thank you for your feedback, and I'm sorry to hear you had a bad experience with Fastway Couriers I will pass this on to their head office. Tom, over the years, we have used any different courier companies and selected Fastway because each franchise is owner-operated and have a vested interest in providing good service. As always, there are a few bad eggs that can spoil this. Tom, I hope you will consider buying again, and I will make a note to send your order by other means. Regards Craig Waters - Managing Director.

  • Thanks - plants that I couldn't find elsewhere were delivered healthy and in good time.
    Ross T

    Thu 17 Sep

  • Due to Covid 19 and the increased demand on the postal service, the plants took longer to arrive than anticipated. The plants were still in excellent condition, well packaged, and have planted up extremely well. We rang Craig about the delay and could not have had friendlier or better communication. Will definitely deal with them again. Thank you, 'Plant Hub'.
    Garry D

    Thu 10 Sep

  • Excellent advice and service. Plants arrived well packed, healthy and vibrant. The tube stock is exceptionally well developed and ready for immediate planting out. I am very impressed and happy with the plant hub.
    Michelle S

    Thu 10 Sep

  • Beautiful, healthy plants that arrived well packed to have travelled safely and after just a short time in the ground are well established and already growing. Thankyou.
    Dominique W

    Thu 10 Sep

  • Plants arrived timely and in excellent condition. All that is needed now is to make it through the lack of rainfall in this part of the country.
    Doug U

    Thu 10 Sep

  • Very quick service, great packaging. My plants are beautiful. I am happy to recommend you Ana will use you again next time. Cheers
    Dianne W

    Thu 10 Sep

  • Thanks Plant Hub my Star Jasmine arrived beautifully packed and in very good condition Liz
    Liz O

    Thu 03 Sep

  • Great service. Happy to give suggestions and advice. Plants arrived within 2 days and in great condition. Will use again and very happy to recommend.
    Russell C

    Thu 03 Sep

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