Recent Customer Feedback received

At The Plant Hub online store, we are always striving to create the best possible customer experience. As part of this goal, we request ratings and feedback from our online customers in a bid to build shopper confidence, fix any issues, and enhance our website shopping experience.

We also stand 100% behind our products with our Customer Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will either replace the plants or provide a full refund, no questions asked.

Below are our latest reviews,

  • Plants were healthy and a good size. Packaged well and arrived intact and moist. Not root bound either … planted and coming along well. Will use again. Thx
    S

    Sat 25 Sep

  • Thank you for our lovely Varigated Star Jasmines. For tube stock, these are incredibly tall and healthy. About three times the height from anywhere else. And they arrived well packaged and exactly when they said they would arrive. I can certainly recommend The Plant Hub.
    M

    Sat 25 Sep

  • Great service. Plants arrived in good condition and are fast increasing in size!
    C

    Sat 25 Sep

  • Gorgeous plants that look beautiful in our garden.,,and so quick. Very impresssed.
    W

    Sat 25 Sep

  • Absolutely wonderful service! The plants arrived so healthy and were packed so professionally even after ten days in transit through Australia Post. Well done Plant Hub!
    L

    Fri 24 Sep

  • Hi Plant Hub, I was super happy with my first purchase from you but the 30 society garlic in my last order had outgrown their tube pots when they arrived and I ended up having to cut most of them out of the pots, destroying the pots, which was disappointing as the pots couldn’t be reused and just had to be binned (I donate to the community nursery) the planting process also took much longer because of this and was not enjoyable.
    K

    Fri 24 Sep

    Response from The Plant Hub

    Hi Karen, thank you for your honest review; they help us to improve the customer experience. Karen, I'm sorry you had a negative experience with the Society Garlic we sent. They are a difficult plant to contain because their bulbs multiply and expand in the tube. I hope you will shop with us again.

  • Great plants looked awesome.

    Fri 24 Sep

  • I have ordered on a few occasions from the plant hub. On all occasions the plants have arrived in great condition (they are very well packaged) and been sent when they said they would. My experience has been great. Thanks for my plants.
    H

    Thu 23 Sep

  • Plants are good quality healthy plants, arrive in good shape and in good time.
    C

    Thu 23 Sep

  • Plants arrived in excellent condition. Couple of days slower than expected, but considering covid and lockdowns, think you did an amazing job. Thank you.
    V

    Thu 23 Sep

  • Amazed at how beautifullly healthy the plants are and speed of delivery. Thank you
    C

    Thu 23 Sep

  • plants looked healthy and they arrived very speedily
    h

    Thu 23 Sep

  • Great prices, product and very speedy delivery. Thank you!
    W

    Mon 13 Sep

  • Our tube stock we bought are excellent quality. Very happy with them.
    J

    Sun 12 Sep

  • Quick and efficient. The star jasmine tube stock had one inch new growth after 2 days.
    L

    Sat 11 Sep

  • Good healthy plants and really good customer service.
    L

    Fri 10 Sep

  • Craig your service is great , its just a shame AusPost still has'nt delivered my plants as yet after 11 days , but after touchin base with you recently I'm sure tings will be OK , customer service fine , I'd definitely recomend your services.
    E

    Fri 10 Sep

  • Very happy with the Dianella tube stock. Arrived quickly, no casualties and plenty of root growth.

    Thu 09 Sep

  • Great on-line experience. Plants arrived in terrific condition.
    S

    Sat 04 Sep

  • My first purchase from you and it all smooth. Plants arrived on time despite your delivery partner advising my shipment would be delayed by 1 week. Plants appear have arrived in reasonable condition, time will tell on survival rate but not expecting any dramas. Would I shop here again? Yes 😎
    E

    Fri 03 Sep

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